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      British Airways

      Parte di International Airlines Group

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      Ricerche correlate: Recensioni su British Airways | Offerte di lavoro di British Airways | Stipendi di British Airways | Benefit di British Airways
      Colloqui di British AirwaysColloqui per Customer Contact Agent presso British AirwaysColloquio di British Airways


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      Colloquio per Customer Contact Agent

      16 dic 2016
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa

      Altre recensioni di colloqui per Customer Contact Agent presso British Airways

      Colloquio per Customer Contact Agent

      30 ott 2019
      Dipendente anonimo
      Manchester, Inghilterra
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso British Airways nel mese di ott 2016

      Colloquio

      I completed online Assesment than I was given a telephone interview. However, it went awful because I have never had a job before and I could not answer accurately. Also, I found it all to be patronising because the person you talking to did not make the interview process comfotable.

      Domande di colloquio [1]

      Domanda 1

      Describe a time where you have had to work on something and you was not told beforehand?
      Rispondi alla domanda
      1
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso British Airways (Manchester, Inghilterra) nel mese di ott 2019

      Colloquio

      Such a positive experience. Very welcoming environment, super friendly staff which make the interview a lot less nervous. I could tell they value their employees a lot seeing how much training there was and they way they spoke to their employees and the candidates for the interview. The interview process was half a half group actives and individual. For the group actives we'd have to work on a situation and we'd have to work together to think of a solution. Then for the individual section we did a test of working out holiday prices and writing emails to customers, then we'd have a fake customer call with one of the employees then finally we had a speed dating interview process individually for 4 minutes.

      Domande di colloquio [4]

      Domanda 1

      When have you had an angry customer and how did you solve the situation?
      Rispondi alla domanda

      Domanda 2

      What experience do you have?
      Rispondi alla domanda

      Domanda 3

      How would you keep an angry customer calm even if you couldn't meet their needs?
      Rispondi alla domanda

      Domanda 4

      Why do you want to work for British Airways?
      Rispondi alla domanda

      Colloquio per Customer Contact Agent

      8 mar 2016
      Candidato anonimo a colloquio
      Manchester, Inghilterra
      Offerta rifiutata
      Esperienza neutra
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso British Airways (Manchester, Inghilterra) nel mese di mar 2016

      Colloquio

      Online tests, followed by telephone interview and assessment, The whole process is handled by Manpower staff, a number of whom flounce around giving the impression they are BA staff! Unimpressive! Poor grammatical errors in documentation, on website and even on BA's website. As an amateur proof reader, (and qualified/experienced teacher!) I was appalled to find, that when I highlighted the errors (in the nicest possible way) I was summarily dismissed... 'we know about the errors!' The role play process was amateurish; this was followed by further mathematical testing... and they give you a calculator to undertake the calculations.... simple addition, subtraction, multiplication! Maybe I'll just stick to the academic world!

      Domande di colloquio [2]

      Domanda 1

      Give an example of outstanding customer service.
      Rispondi alla domanda

      Domanda 2

      Q: What was one thing that they asked you?
      1 risposta
      1