I thought I was fast, but seeing the timer tick down taught me to focus under pressure. Then came the mock call — the part I was most nervous about. They gave me a scenario: an angry customer whose internet wasn’t working. I took a deep breath, used the phrases they taught me in training, and stayed calm. By the end, the interviewer said, “Good empathy.” I felt proud.

The process for me was really helpful in terms of me finding out my hidden talents and it also helped me get over my fear of not being confident enough so that was pretty exciting for me