- Panel interview and other candidates as well. They want to see also how you interact with peers. - Help-desk phone call simulation (guiding skills over the phone). How to install a printer, map a drive, etc

They call you to get there. You go in a room with about 12-15 other persons then they speak a bit, then you get seperated in 3 groups, then you do writing test with very easy questions then you do 2 phone call support test, one in english and one in french. Then some kind of "personnaly test" in a group of 3 people. Then you hope to get chosen and that pretty much is it. Wasn't stressful at all.