1 online testing （30 minutes video test） watching a video about how the working process of taking the call Then, doing the question 2 phone interview （30 minutes about resume and behavior question) Most part are the resume and behavior question such as why bmo, what's your career plane 3 face to face interview (most of them are situation question) focus on situation question such as how to work with conflict and angry customer

It was a straightforward process. First there was a phone interview and online test to check my reading and writing. Once completed, it was an in-person interview where I got asked some behavioral questions. They also tested my typing skills and ability to find information.