Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso CIBC (Toronto, ON) nel mese di ago 2018
Colloquio
Telephone interview, very basic and straightforward. Few behavioral questions regarding how you diffused situations with an angry customer, or how you would sell a customer on something. They ask you questions regarding your experience and how they can relate in this role.
Domande di colloquio [1]
Domanda 1
What was one time at your previous job where you had an angry client and how did you respond to the situation? Was the client happy afterward?
Ho sostenuto un colloquio presso CIBC (Toronto, ON)
Colloquio
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Ho sostenuto un colloquio presso CIBC (Toronto, ON)
Colloquio
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Domande di colloquio [1]
Domanda 1
How would you approach on specific customer problem etc
