Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso CIBC (Toronto, ON) nel mese di gen 2008
Colloquio
It really depends on the manager that interviewed you. Some managers looked for CSR's that can sell banking products, while other managers are looking for CSR's that are efficient and accuracy. It would be better if you can speak more than one language. Questions that most likely they're going to ask are how do u deal with difficult clients? how do u handle customer complains? etc.
Ho sostenuto un colloquio presso CIBC (Toronto, ON)
Colloquio
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Ho sostenuto un colloquio presso CIBC (Toronto, ON)
Colloquio
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Domande di colloquio [1]
Domanda 1
How would you approach on specific customer problem etc
