9y
Thank you for your feedback and sorry to hear you're not a fan of our interview approach. Over the last year, we've interviewed hundreds of Customer Success professionals. We've found that the concept of "customer success" differs greatly by company, industry, and product area. We use a roleplay-oriented, case-based approach specifically to show people what the role would entail at Canopy Labs. It's a shame you didn't like the process, though that means you probably wouldn't enjoy the role here either, as it mirrors the day-to-day responsibilities of a Customer Success Manager. We've designed this process to ensure that the largest number of qualified candidates get interviewed, and that they are able to see what the role entails through the roleplay itself. That being said, I'm glad to hear you have an offer elsewhere, and wish you the best of luck in your career!