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      Capita

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      Ricerche correlate: Recensioni su Capita | Offerte di lavoro di Capita | Stipendi di Capita | Benefit di Capita
      Colloqui di CapitaColloqui per Case Handler presso CapitaColloquio di Capita


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      Colloquio per Case Handler

      4 apr 2016
      Dipendente anonimo
      Leeds, England
      Offerta accettata
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso Capita (Leeds, England) nel mese di set 2015

      Colloquio

      The interview process was both long and confusing. They offered tables of food, only for interviewees to be instructed that we were not allowed to even think about touching the food. Overall the day seemed disorganised and unhelpful.

      Domande di colloquio [1]

      Domanda 1

      Previous experience
      Rispondi alla domanda

      Altre recensioni di colloqui per Case Handler presso Capita

      Colloquio per Case Handler

      9 mag 2018
      Dipendente anonimo
      Glasgow, Scozia
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Capita (Glasgow, Scozia) nel mese di apr 2018

      Colloquio

      Online test was very straight forward. This was followed by a telephone interview. The assessment day comprised of a short interview covering 4 competences & a further numerical test.

      Domande di colloquio [1]

      Domanda 1

      Describe a time where you have had to change your work plans to suit commercial demands?
      1 risposta

      Colloquio per Case Handler

      8 ott 2017
      Candidato anonimo a colloquio
      Leeds, South East England, England
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Capita (Leeds, South East England, England) nel mese di set 2017

      Colloquio

      1. Initial competency based phone interview. 2. Online english and maths assessment 2. 'Assessment Center.' - Data checking test and competency questions, similar to phone qs. The interview proccess was good. Contact from Capita was on hand to answer any questions. It did not seem too difficult. Didn't get the position so asked for feedback. Nothing provided.

      Domande di colloquio [1]

      Domanda 1

      Time i showed excellent customer service Time i showed initiative.
      Rispondi alla domanda

      Colloquio per Case Handler

      22 ott 2017
      Dipendente anonimo
      Leeds, England
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Capita (Leeds, England) nel mese di set 2017

      Colloquio

      I interviewed in September 2017 for Capita Case Handler. Capita were recruiting for Lloyds Banking Group as they needed Case Handlers to deal with PPI cases. Moving on to the interview, I had a 30 minute phone interview based on 5 competency based questions e.g. name a time you dealt with a challenging customer and how you overcame the situation? OR name a time you feel you went above and beyond for a customer? I was asked to answer with the STAR technique which is extremely helpful. Extremely easy. On the phone you are told whether you are successful or not and then emailed a test to complete within 24hrs which you have to score a minimum of 60% on. Test was Maths, English and spitting the difference. I would score Average on the difficultly meter. If successful then phoned again from the recruiter to be invited for a face to face interview where they will go through your interview and ask the same competency questions. Then to do a mock phone call with the interviewer to gain some missing information from a customer on the sheet (pretty much scripted for you). Fairly easy. Finally, a group exercise on how you are deserted on an island and can only carry 7 objects with you, as a group you must decide together which objects to take. Very easy. Overall, great interview experience HOWEVER, they do not give you much insight to the role in terms of PPI but the job itself is interesting.

      Domande di colloquio [3]

      Domanda 1

      Name a time you went above and beyond for a customer?
      1 risposta

      Domanda 2

      Name a time you dealt with a challenging customer?
      1 risposta

      Domanda 3

      Can you think of a time you had to make a difficult decision and what was the outcome?
      1 risposta

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