Started with a phone interview asking brief questions such as why I wanted to work at Capital Group and what kind of salary I was expecting. Relatively short and straight-forward. Next step was a video chat/Skype interview. This one was more extensive and asked questions about past work experiences as well as gave me a broader overview of the Customer Service job to which I was applying. Final step was an in-person interview. There were two interviewers; one human resources employee and one customer service team leader. They asked many of the same questions as the video chat interview. After the interview, they gave me a tour of the Capital Group campus.