I was called approximately a month after I submitted my application online. The recruiter told me some details about the position over the phone and then asked if I could attend an interview the next day. I was told it would be a behavioral interview which would be focused on specific situations I had experienced in my career and the actions I took in those situations. The interview lasted about 30 minutes. I was asked to describe a time where I had to handle a situation with an upset customer and the the steps I took to resolve the situation. I was was also asked to describe a time I had to handle a complex customer situation and the steps I took to handle it. We also did a short role-play where the interviewer was the customer and I was the representative

The whole process does take a while but its so worth it, I am excited to have gotten this far in the process, dont give up and believe in urself 100% You will get it!!!