Thank you for sharing your experience with us. We pride ourselves on creating a positive and streamlined interview process with the candidate at the heart of everything we do. It's concerning to hear that your experience did not meet those expectations. Your feedback is incredibly important to us, and we would love the opportunity to understand how we can improve. If you feel comfortable, please reach out to our People Team. We are committed to learning from this and ensuring we continue to improve our process

Dear Candidate, We’re very sorry to hear that you had a negative interview experience. We take great pride in providing a positive and respectful candidate journey, so it’s disappointing to learn that we fell short on this occasion. Regarding the out-of-hours contact, this was meant to make sure we remain responsive and keep you informed, as our team was also working extended hours at the time. We do operate with some flexibility in working patterns to support individual needs, such as childcare, which may have contributed to the timing of communications. We sincerely apologise if it felt as though you were being ghosted. This was not our intention and was due to several team members being on annual leave, which impacted our response times. In terms of salary, we aimed to be transparent from the outset, so we’re sorry to hear that the salary felt misaligned. Thank you for your feedback- it’s genuinely appreciated and helps us improve. Good luck with your job search