Initial phone call that was not planned, but did well enough to get in-person interview. I was prepared for the interview, motivated, and had sales experience. Unfortunately, they sit you down at a computer for you to fill out the last 7 years of residence, and questions if you respond with "yes" to, you are bound to not get the job. Example: "Have you done drugs/been intoxicated/have a felony...etc. in the last 7 years?" This part gave me the impression that the start of a work relationship with CARMAX is based on mistrust. This part took the wind out of my sails because I hadn't even had interview yet. Then you go to a room for them to talk about any work discrepancies. The person who interviewed me said they had 12 years working there, but still had to read from a script. (That is telling.) Then, they make you wait to talk with more people about sales scenarios, which I thought I did well at. During this Q&A time, they would jot comments about my responses as I was speaking so I had very little eye contact. Their heads would bob up and down. It was a little disconcerting. I received an impersonal company email just today that I did not get the job. No reason why. The process could have been better. I guess it is best I did not get hired there. I was surprised not to go on to the next step in the process.