Situational and Questions about how can you contribute to the company. you must also be able to apply skills in customer service on to the situational questions. the company is very focused on customer satisfaction and will do anything to satisfy a customer even if the customer is already going beyond the policy.
Domande di colloquio [1]
Domanda 1
Describe a time you dealt with a unsatisfied customers
Ho sostenuto un colloquio presso Carter's (North Charleston, SC)
Colloquio
Interviewed by the store manager and asked about work experience. They followed a checklist that had questions about different work scenarios. Overall it was a pretty easy interview. I was also asked about my availability, expected pay range, transportation and if I had any work obstacles like school or a second job.
Domande di colloquio [1]
Domanda 1
If I had a customer with a problem that I couldn’t handle what would I do.
Ho sostenuto un colloquio presso Carter's (Sault Ste. Marie, ON)
Colloquio
Got a call for a screening before the actual interview, basic questions (what made you apply, why are you interested)
Interview was a lot of scenario based questions, asks about your experience, strengths & weaknesses
Fast to set up, and heard back quickly
Domande di colloquio [1]
Domanda 1
Explain a time you had with a difficult customer and how did you handle it