Initial Recruiter Screening (First Interview) A 30-minute call with a recruiter to go over your background, experience, and interest in the role. General behavioral questions about your communication skills, ability to handle sensitive conversations, and alignment with Charlie Health’s mission. Hiring Manager Interview (Second Interview) A 45-minute interview with a member of the Admissions Team leadership. Includes 15 minutes of behavioral questions to assess your skills in client interactions, handling objections, and multitasking. A 30-minute live mock admissions call, where you role-play as an Admissions Coordinator handling a potential client inquiry. Senior Director Interview (Third Interview) A 15-minute conversation with a Senior Director (such as Alexandria Reyes) to dive deeper into your experience, motivations, and fit for the role. This is an opportunity to ask leadership-level questions about the team, company culture, and growth opportunities. Final Steps (If Moving Forward) Possible reference checks. Offer discussion if selected for the role.

Initial call with a recruiter, Victor went very well, from there I completed a behavioral analysis, then interviewed with a lead admissions rep. From there she gave a glowing review and I was asked for references. The recruiter then calls me to give a verbal offer, I accept and he stated he would pass it to HR for approval. A few hours later I am called backed and offered $2k less than what was originally communicated. I accepted and he said he would send it to HR for approval. A week later he calls back and tells me they decided to go with different candidates. This is following several rounds of requesting me to change information on my LinkedIn, remove my open to work banner, and a VERBAL OFFER. I am disgusted by the lack of professionalism and ethics. What kind of mental health company treats candidates this way?