I want to share my honest experience interviewing for the Product Manager role. The product team is small (around 4 people). The recruiter first reached out for an initial call where she asked about my background, B2B SaaS experience, GTM work, compensation expectations, working environment, and how soon I could join. After that, I was scheduled for a second call with two members of the product team who would have been my peers. Before that interview, I asked the recruiter what I should prepare. She clearly said: “There is nothing to prepare in advance. The team will be asking about your specific experience as a product manager. The two team members work on the product team and would be your peers if you were to join. Of course, please be sure to ask them any questions you have about the role, what it’s like to work at ChurnZero, etc.” So I went in relaxed and ready to talk about my real experience. In the interview, they asked about: • 0→1 product work • Working with engineering and developers • My past roles and what I’m working on now • Handling ambiguity • Experience with the product development process The conversation went very well. It felt natural, connected, and engaging. I asked them thoughtful questions about company culture and the team. I left the call confident because my experience matched exactly what they were looking for and I felt I performed strongly. Two days later, I received a very generic rejection email saying they enjoyed the conversation, I was well prepared, and that the role was very competitive. No real feedback, nothing specific. Given how closely my background matched the role, it felt strange. After looking deeper into the team, it became clear that most of the current PMs came from internal roles like Customer Success or Implementation, not traditional product backgrounds. It strongly feels like this role is eventually filled internally, and the external hiring process is kept going for appearance. If you’re an experienced Product Manager looking for real growth, progression, and a clear product career path, I don’t think this is the right place. It seems there’s very limited upward mobility, and the PM role is more of a title transition from other functions than a true product organization. In hindsight, being rejected was probably a good thing.

Worked with a recruiter and was put in touch with the product team. Great people and they seem to have solid processes on the team. Ended up withdrawing after the first two rounds though because the extreme growth of the company was not appealing.