The initial application was on-line and included a video which described the daily duties of an SSR. After a few days, I was contacted via phone call to set up a one-on-one interview with one of the Service Training Coordinators. After the initial interview, I was interviewed by one of the Service Managers with questions that were basically similar to the first interview but a little more in depth. The final interview was with the General Manager and the questions were again similar and more in-depth. Customer service experience is helpful but not a requirement.

4 rounds with a ride along. First round over the phone then the next 3 are in person. In person range from 30 minutes to an hour. The ride along is four hours but you are compensated for it.