Just like the other reviews stated, when you apply for a position at Citi, part of the application process is pretty standard. However, they do have a section where you have an hour to complete a series of behavioral type questions. That same day, I received notice that I successfully qualified on the assessment. Five days later I received a phone call from Citi as a very quick phone type interview. The purpose of that call was to see how I heard about Citi and why I wanted to work there. After talking for no more than five mins, an in person interview was set up and I received an email to complete more electronic paper work before the interview. The interview process was very relaxed. One person was there to ask me more behavioral work related questions, the process took no more than 15-20 mins. That very same day, I got the call saying they would like to hire me. Very smooth and positive hiring/interview process.

First I applied online. Then I received a call and email to set-up a phone interview. This interview was fairly easy, she just asked questions about your background and "Name a situation where you handled an upset customer". After I answered the questions, the recruiter informed me that there was an open interview spot for 3pm the next day. I arrived at the office (which is beautiful!) and met with a manager. This was a 1:1 interview. Now these questions were harder, mostly behavioral questions. The other name for this position is "Everyday Hero" and all questions revolved around the word Hero. The questions were as such: "Name a time where you went above and beyond for a customer." "Name a time where you had to collaborate with another co-worker to achieve efficiency" "Name a time when you realized there was a more efficient way to do a process and how you handled it" "what kind of manager experience helped you the most" etc. the following Monday, I was contacted by HR and started New Hire paperwork, which consists of a hefty background check and drug test.