The phone screen was relatively easy. An HR associate asks you general questions about your experience and education. The next step is an interview with the hiring manager, in this step two managers go over an interview in an office environment asking you about 10 questions about Stress mgmt, building customer loyalty, working under stress, facing a difficult situation. Providing examples of coaching, training and developing employees. They seem to look for a person who follows guidelines and keeps a consistent performance. Not into innovative managers or creative mindsets.