I applied to ClearCompany on Indeed.com as I was attracted to the performance management tool and mission to empower employees through a transparent environment. They reached out via email to set up a brief phone interview a week or two after I applied. During my phone interview, I led the entire conversation and was not sure who was interviewing who. That being said, I thought it went pretty well since the conversation was more relax and less informal of an interview. I learned a lot about the position and the compensation for the Customer Success Manager role and was able to sell myself enough to move forward in the interview process. ClearCompany followed up after a couple hours to set up an onsite interview for the upcoming week. I was very excited as the process was moving along quickly. I arrived at my in-person interview about 10 minutes early. The interview schedule was changed around due to some people being out sick, but it was still a very relax multiple interview 2-hour process. I spoke with three different people during my interview, one in-person and two skype interviews to the office in Boston. Everyone was very pleasant and welcoming which was refreshing. During my interview process, I did, however, learn that there are multiple sections in the Customer Success Role: Growth, Channel, and Enterprise. I was also told that the interview process would be a way for them to decide which position you would best fit into which is something I was unaware of before I came in. I would have appreciated discussing that during the phone interview to allow myself to take a look at all the positions to prep for the one that I also believed I would have excelled at. The interview format was very conversational and open. I asked each person a list of questions to better understand how they function and they would counter with how I fit into the qualities that they explained. The have a very heavy emphasis on sales for the position. They really want to ensure that you are able to cross-sell and hit sales goals so be prepared to explain in detail how you have done that in the past. After I spoke with two of the interviewees, they asked me to do two role plays. The first one was a cross-selling role play which is pretty hard to do unless you completely understand the product you are selling. Make sure to research the product and have a basic understanding. They gave feedback about the role play but also pointed out that I did an excellent job and was very prepared before coming in. Afterward, I explained more about how I would fit into ClearCompany and how the transparency of the company was something that I personally valued. We also discussed the management styles that we prefer and a time when you had a bad manager vs. a good manager. I am not a fan of speaking about negative management experiences, but I explained my first manager out of college and how he wasn't able to deliver criticism in a positive way. As the interview wrapped up, I asked if I would be a good fit for the Customer Success role that was originally discussed on the phone interview and I was told yes and left with an understanding of the next steps and that I would be moving forward. I let them know I had other offers and was expecting to hear back Friday regarding so I would need to interview faster rather than later. They said that they would follow up that day and I didn’t hear back until Friday. Friday I received a phone call with an offer for the Customer Success - Channel role although I interviewed originally for the Growth role. I was told the role would be more challenging and more exciting but the base pay was 20k less than the original role I interviewed for. This is also something that wasn't explained to me in the interview process. I kindly thanked them but told them that due to my experience that is too low for me and asked if I was still in the running for the original role. I was told they didn’t know and was then reached out to speak about why I wouldn’t be a good fit for the role. I was told in the interview that I was a good fit for the position so I do believe that they should be more transparent and set the correct expectations. Hope this helps!