Very informal given the process and the competency based questions. Competency based questions based on the personal spec / job description which I wasn't sent with the application pack. Initially received email from HR saying I hadn't been selected for interview then received a phone call 2 hours later requesting I attend an interview. Was advised I would hear in 5 days. I am now on day 10 with no communication from them, no phone number to call and no direct email address to chase. Have emailed direct to resource but receive a basic reply and nothing back yet. Very poor communication and response.