Interviewed for L1 Service Desk role (Second Round) The first round was conducted face-to-face and went well. However, the second round was conducted over a normal phone call from a noisy environment the voice of Hr was not clear, which made it difficult to clearly understand the questions. There was very limited interaction during the conversation, and it was hard to know whether my responses were being heard properly. The interview lasted around 5–10 minutes and focused mainly on communication. Feedback was provided about grammar and repetition, but due to the call quality and lack of interaction, the overall experience felt challenging.