Overview of Process Sign in & Security -Introductions -Paperwork (Far too many hard copies for a BPO - this should be online, and should be done before the assessment centre to save time and save the planet.) -Tests: Tech test ( This should be more focused on telecom and ADSL, rather than networking). I found the networking questions to be irrelevant, who uses wifi for online gaming these days? - Numeracy and Literacy tests were easy enough - Role play = we were given 30 mins to prepare, only needed 10 - Interview = 2 person interview Pro: - Interviewer was a wonderful person, she is a credit to the company. Cons: - The selection process took way too long, we started at 10 am and finished at 2:25 pm, we didn't get any coffee breaks or lunch during this time. 4 hours and 20 mins @ 7.10ph = £28.40 out of pocket, not forgetting to mention the cost of travelling to Bredbury by bus! - Data capture, why is this on paper? This should be automated, I was not comfortable having all my personal information on a paper file. - Did I mention no coffee or refreshments when we were there for 4 hours!!! - Assessment centre room was too small 15x20feet we were packed liked sardines. - Roleplay was in the actual contact centre floor, which was fine but I was annoyed at people who should be busy working giggling in the background like children at school. - Interview again was on the contact centre floor at the desk of one of the supervisors. Again I felt really annoyed about having my personal information being read out in earshot of everyone. Overall: - I didn't like the way I was treated on this "assessment centre" I will not recommend this employer to my associates.