Very casual and professional, described all the benefits and all the tasks of the role. The interview was with 2 managers and lasted 20 minutes. They asked about 10 questions, very simple questions about my experience and about my customer service.

Easy , straight forward questions. Didn't last more than 20-30 minutes. It's honestly quite difficult to screw up. Do some basic research and you'll be fine. It also ends with a mouth swab drug test.