Basically all of the questions were the general interview questions such as: 1. Tell me about yourself. 2. Go over all of the positions listed on the resume & describe your role and responsibilities. 3. Tell me about a time...you had an angry caller; you went above & beyond for a caller; you were not able to assist the caller on that call (required further research/followup); you prevented a customer from canceling his acct/business......etc. 4. Role Play with Supervisor - this particular role required me to convince the customer to redeem his vehicle that had already been repossessed & getting him to pay the most possible toward the fees. 5. Opportunity given for YOU to ask the interviewers questions. PLEASE ensure that you have searched the web or have come up with some great questions. I believe they look for potential employees to ask questions. I asked a total of 8 questions. ****Word of advice**** BE CONFIDENT Ensure lots of eye contact. Focus on each person who is part of the interview, keep them all interacted. When asking questions be sure to ask each of them a question or 2; they all may chime in as well. SMILE :) Relax and be yourself. If you have accepted the offer for water; please be sure to take your bottle with you.