The interview was straight-forward and overall pleasant. In the end I did not accept this position for two main reasons: the first being that it was not really in line with my career goals, the second being that I did not like the work hours (see below). The interview process had a significant amount of steps: 1. First you answer a few basic questions like "Do you have x years of experience in <some> role?" 2. Set a deadline for when you wish to complete all the assessments (not including the interviews); limit is 2 weeks. 3. A Psychometric test (i.e. a Cognitive Assessment Test), which tests your math skills, pattern-finding skills, etc. I think the pass grade for this one around 80%. This test is non-proctored (i.e. not invigilated). 4. A language assessment: you record yourself answering 5 basic questions in English (I used audacity, but you can you phone or something else). This is just to verify you speak English well enough. 5. A skills assessment. This involves 1 or 2 coding question, 1 SQL question, and a few multiple choice questions (about HTTP status codes and whatnot). 6. A 2-part real work assessment, during which you are recorded to prevent cheating (using your webcam and microphone, and I believe they also take screenshots every so often). The first part is to read some product documentation (e.g. a knowledge base article), after which you'll have to answer some questions. The second part is solving some real tickets. The average of the two results must be at least 50% for you to pass (e.g. you can get 33% in one and 67% in the other). I didn't use Google search for these assessments for fear it would be considered "cheating" but I was told in the interview that it would have been allowed. 7. Two 30-minute interviews where they go over some common questions (e.g. "how would you deal with an upset customer?") and they go over your assessment. During the final interview they told me a few things: 1. There will be another Psychometric test after I am offered the job. This time the test would be proctored (i.e. invigilated) and the required mark to pass is 85%. (In essence the interview process is not really over.) 2. I would be required to work a certain shift, which may change every 4 weeks. The shifts are (in Eastern Time): EMEA 1:00 AM - 10:00 AM, US 8:00 AM - 5:00 PM, and APAC 4:00 PM - 1:00 AM. They said that they try to accommodate people's preferences but they can't guarantee them. 3. I would need to install a productivity tool that only works on Windows or Mac.

Todo el proceso se lleva a través de su sitio web, debes de realizar una serie de exámenes automatizados para verificar tengas lo mínimo, una vez pasados se tiene que hacer dos entrevistas.