The interview process is made of various well structured phases. Before actually reaching the final face to face screening phase, the applicant goes through a series of assessments. One assessment is based on a multiple-choice type questionnaire, focusing on the applicant level of expertise on the provided job vacancy. The second assessment, relates to monitoring the applicants behavior within various real-life customer scenarios. There is also a 5 line paragraph to be read and recorded for crossover, with the aim of assessing the level of English the applicant has