They will first introduce the company and explain the set of interviews they will conduct. Then, they’ll begin by asking basic support-related questions. For example: Assume you are a support agent assisting a customer. If the customer reports that a website loads as a blank page, what series of questions would you ask to troubleshoot the issue? Now assume the client has an on-premise infrastructure. When they open a database containing a large list of data, it loads very slowly. What questions would you ask to debug this issue?

First step after answering some basic questions is psychometric tests - usual stuff, the kind where you don't have enough of time to get to the last question - I think I missed two or three, but I never had a problem getting through those. Next step was making a recording to present yourself. It was hard to fit in under 5 minutes. Two next parts included reviewing and solving example tickets based mostly on documentation provided, overall needed to write some JS code and SQL queries there, aside of that lots of documentation / wiki reading and just logical thinking. Very fun and thorough - feels like they really evaluate the candidates well. At the end I had two interviews, one with the head of the team and one with a team member - nice experience as well, if you got through previous parts it'll be pure pleasure for you. Starting time was up to me and they allowed me to pick a date over 2 months away. The offer is very transparent with salary being stated upwards and details on working culture being easy to find online. Overall one of the best recruitment experiences I had. After thinking through I decided the hours-oriented and rather intrusive tracking system doesn't fit my, normally more flexible and result-oriented, workstyle, so I declined the offer in the end. The manager responded nicely and said to apply again if I change my mind.