I was called by the HR group and conducted a phone interview. The discussion was about my background and problem solving. After the phone interview, I was contacted and asked if I could interview the next day or the day after for the position. I went to the one-one interview with only 24 hours notice on the actual position and little time to do some research on the client for the Operations Manager. The interview lasted about one hour.

Overall I found interacting with the DHL team to be a frustrating experience. It seems that recruitment is handled at the site level so it’s almost impossible to get hold of anyone if you have follow-up questions or require clarification. During my recruitment process, Team members were on holiday so I would be left hanging for 7 days at a time, on multiple occasions, between replies. Functioning recruitment systems would require active cases to be handed over between recruiters to ensure stuff like this does not happen however despite DHL’s scale, I believe their system to be quite archaic. When I was offered the role, I was contacted saying “congrats” and that they would be in touch the following Monday to discuss the offer. However, a full 2 weeks passed by before I got a call inviting me to tour the site. I needed to bring up that nothing had been discussed with me regarding the job, the hours or the offer. This was luckily rectified the morning of the site tour, however, when I arrived, the job and hours discussed with me over the boardroom table were not the job I interviewed for nor was it made clear to me over the phone by the recruiter. The interview process itself started with a phone call where I was asked to give a quick synopsis of my experience in my previous role which led to me being invited to a Group Interview day. This consisted of 2 group exercises, a Competency-based interview with 2 managers from DHL and then a Presentation on how you would tackle KPI’s within a Team.