For such an entry level job, I was amazed at how extensive their application process was. It began with a personality profile and a standard job application. It continued with an IQ assesment, which included a math test, vocabulary assessment, word problems, and scenario testing. The scenario testing seemed like you were training for the job- it was very extensive. The vocabulary test was hard- I have a college education and struggled with it. No job was offered, but I feel it wasn't a total loss based on other's opinions of the company. There was a strong emphasis on speed and performance numbers. I got the sense that they would expect you to be a robot and crank out a high volume of calls and sales. Office was pretty.

The interview consisted of two phone interviews with simple customer service questions and maybe one technical question and then one face to face interview basically testing your customer service skills. The Interview process was easy, the face to face is held with an actual team manager.