I filled out the online application which took about 2 hours. In person interview was scheduled after completing the lengthy test. I arrived at the location and filled out some paperwork. I was then brought to a computer to listen to 2 test calls. I then had 2 in person interviews and was told they would call me. I received a call 2 weeks later telling me I was a preferred candidate and to expect a phone call. Finally, 1 month later I received a call stating they would be performing a background check. Received a call next day saying I passed the check and was offered the position

The interview consisted of two phone interviews with simple customer service questions and maybe one technical question and then one face to face interview basically testing your customer service skills. The Interview process was easy, the face to face is held with an actual team manager.