Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso DTE Energy (Detroit, MI) nel mese di ott 2021
Colloquio
There were multiple steps to the interview process. You really to engage with their hiring department, Be ready to role play various scenarios while helping customers over the phone. The actual interview was via zoom and there were two people asking questions. They use the STAR method so be sure to practice your interviewing skills.
Domande di colloquio [1]
Domanda 1
Describe a time you overcame a difficult situation while providing customer service to an upset customer.
Ho sostenuto un colloquio presso DTE Energy (Detroit, MI)
Colloquio
STAR Method, share a situation or task, then the action you used when faced with it, and then the results. Make sure to include stories from work experience and be sure to include the results as that is often missed. Include metric improvement where you can
Domande di colloquio [1]
Domanda 1
Name a time when you were faced with a challenge with a boss
STAR method, be able to answer using this method with a situation or task and be sure to describe the results with a solid result, including quantitative data if possible.
Domande di colloquio [1]
Domanda 1
Tell me about a time there was conflict with you and a co worker. How did you resolve it?
Ho presentato la mia candidatura online. La procedura ha richiesto 5 giorni. Ho sostenuto un colloquio presso DTE Energy
Colloquio
The interview consists of 3 or more people in a panel discussion setting where there are about 3-4 questions asked by each person. They consists of a supervisor for your department, 2 other supervisors or analyst and the union representative. After a few days, DTE will have the HR department call you to advise on the next step which will be drug testing, along with a background check and confirming that you are able to proceed with work.
Domande di colloquio [1]
Domanda 1
Tell me about a time where you had to handle a difficult situation in a customer setting?
