From a direct, online application, my CV was rapidly screened and a phone interview scheduling request appeared the following day. A preliminary phone interview took place the day after, and details of pre-employment assessments (personality questionnaire, and CCAT) were sent the same day, with a recommendation (which I echo) to practice the CCAT beforehand. Datto provided access to a practice platform at no cost. After completion of the pre-employment assessments (online, at home), I was invited on-site for a technical interview with the technical supervisor, a senior technician and an HR representative. This interview consisted of general technical knowledge and competency questions (acronyms, protocols, troubleshooting, etc), a little probing into previous technical roles and responsibilities and a few questions about customer/people management etc. Duration: 1 hour. The mood suited the office environment: upbeat, friendly and relaxed, but still efficient and professional. You would be overdressed in a suit. The following day, my availability was sought for a video interview with the director of support and a call was booked within a week. Questions focused around previous job roles, seeking clarification of my work preferences, goals, outlook, style, strengths and weaknesses. A classic interview, but with a genuine interest in understanding what makes the candidate tick. The director was provided feedback for the technical interview and explained "next steps" and the on-boarding process. Duration: 1 hour. The mood remained personable and upbeat, but seemed a little more formal and intense. Pictures and furnishings in my home office gave helpful icebreakers for the start. I received an offer (pending completion of background checks) at the beginning of the following week.