I applied online, and successfully managed to have a telephone interview a few days after applying for this position. I was rather nervous for the telephone interview, as I had never experienced one before but the woman on the phone was lovely and reassuring, she gave me a couple of moments to collect my thoughts and think of responses for questions asked whilst she noted my response down. Before she asked me questions regarding the position, I was asked similar questions to those on the online application form, i.e are you eligible to work in the uk, do you have any criminal convictions ect. The questions regarding the position were relatively okay, and centered around what I believed good customer service was, why I applied for this position, what do you think working in a team requires, what did I think the position entailed and what I would bring to debenhams ect. As she was running late at the time, the phone call lasted for around 20 minutes. After I had answered the questions I was put on hold for a few minutes until she came back and told me I was able to attend a 1:1 interview the following week, additionally I was given feedback from the interview along with some things I should mention in the face to face interview which I possibly missed out due to nerves. The face to face interview lasted around half an hour and was much more informal and relaxed than I thought it would be. I was interviewed by one of the managers at the restaurant, who was really friendly and chatty, which made the whole experience a lot more relaxing. She asked me a few of the questions from the telephone interview, and others which honestly were not too bad and quite simple to answer, as long as teamwork, excellent food hygiene and excellent customer service are mentioned everything seemed to run quite smoothly. After the interview finished, I received a phone call a few days later telling me I had successfully passed the interview and start next week! It honestly was not as bad as I expected, and I got so nervous and worried for nothing, as long as you're confident and prepare yourself it's fine, good luck!!