Ho presentato la mia candidatura di persona. Ho sostenuto un colloquio presso Delta Air Lines (Singapore) nel mese di ago 2025
Colloquio
Tedious and extremely unnecessary for a cust svc position. You would think you are applying for CEO position. Not worth the wait and taken. Their turnover is extremely high due to long hours and unreasonable managers
Domande di colloquio [1]
Domanda 1
Give a scenario when i am talking to a customer on the phone. They showed me a photo of plane and some seats arrangement and asked to promote seat to the customer in such a way the customer cannot decline. Actually asked to act it out infront of interviewers
Ho sostenuto un colloquio presso Delta Air Lines (Atlanta, GA)
Colloquio
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Ho sostenuto un colloquio presso Delta Air Lines (Singapore)
Colloquio
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Domande di colloquio [1]
Domanda 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Domande di colloquio [1]
Domanda 1
How would you handle a customer who's been forced to take a different flight from one they've booked.