Ho presentato la mia candidatura online. La procedura ha richiesto 5 mesi. Ho sostenuto un colloquio presso Delta Air Lines (Bwi Airport, MD) nel mese di set 2019
Colloquio
I applied online. Then had to fill out multiple questions online. A few weeks later was a video interview. They asked 5 questions and you could record answers as many times as you wanted too. They use the STAR method. A few weeks later I received an email about being booked for an interview. It was straight forward.
Domande di colloquio [1]
Domanda 1
Describe a situation when given a group task, how did you complete it and what was the result?
They use the STAR method.
Ho sostenuto un colloquio presso Delta Air Lines (Atlanta, GA)
Colloquio
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Ho sostenuto un colloquio presso Delta Air Lines (Singapore)
Colloquio
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Domande di colloquio [1]
Domanda 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Domande di colloquio [1]
Domanda 1
How would you handle a customer who's been forced to take a different flight from one they've booked.