Ho presentato la mia candidatura di persona. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso Delta Air Lines (Albuquerque, NM) nel mese di apr 2021
Colloquio
Online assessment was emailed immediately after applying on the Delta website. 1 month later face to face interview at hiring event. Conditional Job Offer at conclusion of interview. Fingerprinting, background check, drug test and physical ability check. Next training. The entire process took 2 months (not including training)
Domande di colloquio [1]
Domanda 1
Recall a time that you had to deal with a situation that was putting people at risk.
Ho sostenuto un colloquio presso Delta Air Lines (Atlanta, GA)
Colloquio
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Ho sostenuto un colloquio presso Delta Air Lines (Singapore)
Colloquio
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Domande di colloquio [1]
Domanda 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Domande di colloquio [1]
Domanda 1
How would you handle a customer who's been forced to take a different flight from one they've booked.