What to do if a passenger appears intoxicated? What to do if a child was asleep on the floor while the fasten seat belt sign is on? How would you handle a passenger in a situation where the food item they wanted was not available? How would you handle a child running down the isle? Then I was asked 4 more questions on that same call A time you went above and beyond for a customer? A time when you persuaded others to do something new? A time when a co worker was being unfair or dishonest? How would you deal with a difficult customer... and how did you handle it, what was the outcome?