star interview questions, describe a situation if you meet an angry customer, what will you do? all questions are like that, there are 2 interviews, if the first interview is good, they will ask their front desk director or hotel manager meet you again for 2nd interview, if 2nd interview they seem like you, you 90% will get the offer, if after 1st interview, they didn't give you 2nd interview within same day or within 1 week, probably you failed on interview.

First I had to do an interview with the manager, once that is passed I had to do a screening interview with HR where I answered similar questions. After that interview they decided to hire me. It was not a complicated interview process.