There was an initial interview with the recruiter and then three additional interviews with the shift lead, team lead, and hiring manager. There was also a skills test before the interviews took place, which you needed to pass. The interviews were all about 45 minutes in length.

I finally was able to complete my interview process with this amazing company, and this time, I loved it every step of the way, and the final recruiter I worked with is AMAZING. This time, I felt cared for through the entire process, and everyone I spoke to was wonderful, intelligent, invested in the company, and compassionate toward the needs of the customers. I love that mentality, and it's something that drew me to apply to DO in the first place. The interview process is intense, I will not lie. They want to find the best, and work with the best, so that they can develop you even further and help you reach your full potential if you get hired. Read... they CARE about you, and once you are part of the family, it only gets better. To be totally up front, I'd previously interviewed over a year ago for another position and had what turned out to be a really crappy experience then.... it was disorganized, I felt shuffled around and kind of like I was expendable, and they topped that cherry off with lack of follow up for weeks, which left me wondering if I would ever want to work for DO..... But OH MY how things have changed in a relatively short period of time. It's still not perfect, but nothing in life is. My process started a few months ago, with a technical assessment, and a couple of interviews on google hangouts, and then... something weird happened.. which is why I used the phrase "this time" in my description above. My interview process probably was a little bit different from most in that when I originally applied for this position, I was approached on Linkedin by someone and then when I got 3/4 of the way through the hiring process as described above... they shut down the pipeline, and didn't let me finish. They also didn't tell me yes or no, but rather to wait and if I wanted to continue in the future when I was contacted, I could pick up where I left off. It was weird, I must admit, since I had been approached. I thought it was going to be a repeat of my much earlier negative experience... but it was so NOT. Recently (20 days ago or so), I was contacted via email to see if I was still interested, and was told I could indeed pick up where I left off in my previous hiring process and, things moved fast. I was asked to complete some homework in the form of sample tickets that I would be doing if I were hired, and then after positive feedback on that, I had the remaining 2 interviews in two days, and then got notice of an offer 2 days after that. The first of the 2 final interviews was a technical one. They're checking your skills. The second, was an interview with the director of support, and he really wants to know how you work, what your motivations are, and what you are made of. My recruiter again through this last part of the process was awesome, and it washed away any shred of doubt I may have had because of my previous experience.