After submitting an application online I was notified by email that my application was successful and that I am invited to partake in a telephone interview. The Interiviewer was great; very friendly, polite and profesional. The interview was competency based and asked of examples when dealing with difficult customer, when you've been set targets a to meet, when you've recieved good customer service and why was it good service

The interview was amazing the staff at direct line group made me feel confident when answering the questions and displayed active listening to every word i said im looking forward to start work there