Discover takes applications online. If they like your application then they will set up a phone interview where they ask you questions about your work experience. If they like the phone interview your called into a personal interview. They ask general questions about previous work and ask how you would handle certain situations you may encounter on the job. To be honest, discover has been hurting for employees lately so as long as your background check isn't too bad and you can speak English at at 2ND grade level you will get the job.