The interview process consisted of general background questions by the HR rep, and explanation of the various shifts available, dress code, benefits, etc. The second part was conducted by one of the managers, who then painted a rosy picture of how smoothly things ran on the floor, with minimum telephone work, and most efforts put forth to the processing of applications on the work station. As it turned out, 95% of the work consisted of answering inquiry calls from applicants, or reaching out to them for additional information. When handling calls, we were expected to go through a complicated process on our data base to resolve all questions, and give the applicant an answer then and there. This, of course, resulted in a great deal of stress, while trying to find answers on a clunky and complicated system, while the applicant held on the telephone. As is often described of military combat, this was akin to " lengthy periods of intense boredom, interrupted by brief periods of sheer terror". Out of 15 members of my training class, only about 5 remained at the time I left, most of them having quit.