It was a 2 stage process. The first stage was a video interview with the hiring manager. A really nice man, he got to know me, my motivations, reasons I applied for the role and what I'd bring to the table. He got back to me about 2 days later inviting me in for a final stage. He didn't mention that there would be about 5 people interviewing me. It was fine, however, as all the interviewers were friendly and made me feel at ease. Once I had the final stage interview, I waited about 4 days for my feedback. I just missed out on the role but was impressed with how they handled my application and treated me as a candidate.

The interviewer was friendly and the interview seemed to go okay. Was told I would hear back from them the following week. Then nothing. I send an email 2 weeks after the interview asking if I can get some feedback and still no response. Is it really so hard in 2020 for an organisation to send a very quick email explaining why someone might not have got a job? Ironically for a customer service position too. For an organisation that claims to care about people, they clearly don't care about the people who took time out of their day to apply for a job at their organisation, prepare for an interview and take an interview. If this is how they treat people, then I consider this a bullet dodged.