I applied for the position through Adecco, there are other agencies that hire for ETS. First they gave me a quiz to test my MS office, grammar, and internet skills, I remember the office and grammar being done at home. At the interview, I was asked the normal questions about myself, previous work, and why I should be hired. Then I watched a video on "fruit words", which basically was telling you not to be offended when a customer curses you out, and took a drug test. After, you basically wait for them to call you and say training is starting for a certain department.