HR Round (15 mins) Introductory discussion about your profile. 1hr Technical interview Key questions: Tell me about yourself. Why support? Internal vs. external customers? Handling challenges, angry customers, or tight deadlines. Exposure to distributed systems (e.g., Elasticsearch, SQL clusters). Experience with Elasticsearch, Logstash, Kibana. Why join Elastic? 1. Disk I/O Troubleshooting (iostat): Analyze two machine outputs to identify performance issues. Understand iostat metrics and how they affect VMs/apps. 2. Networking Debugging: Two VMs with data transfer issue despite telnet success. Debug with network tools, check firewall, OS settings, and logs. Debug across web server, application, and database layers. Java/web tech experience preferred. 4. General Tech Questions: Favorite/challenging issues to troubleshoot. Experience with Java, APIs, multi-tier debugging.

5 interviews as total. the first was with a recruiter, and second was with a support manager and form third to forth was with support engineers and last was with top manager of support department.