The first interview was with a member of the HR recruiting team. They ask the standard series of interview questions, focusing on customer service skills and the ability to converse. If they like you, you take a series of tests that measure your math and reading comprehension skills, and your ability to process lines of data. They also give you a lengthy take-home personality test that the bank weighs heavily in deciding employment for a given position. If those tests are satisfactory, a second interview follows with the manager of the branch you're tentatively being hired for. The second interview will also include someone with a higher position in the bank and both will ask questions more directly related to banking and whether or not you'd fit in with their staff.