Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Enterprise Mobility (Eugene, OR) nel mese di set 2024
Colloquio
Three rounds where one was on the phone, then on Zoom, then at the in-person site. There was about a week in between each step and felt quite extensive for a customer service position.
Domande di colloquio [1]
Domanda 1
Can you explain a time where you had to handle an angry customer?
Ho sostenuto un colloquio presso Enterprise Mobility (Traverse City, MI)
Colloquio
I interviewed with the Branch Manager and Regional Director. The interview covered basic questions mostly focused on customer service experiences. It lasted a little less than an hour, and everyone was very kind.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Enterprise Mobility (Phoenix, AZ)
Colloquio
Initial was ok but face to face was very judgmental and reminded of an interrogation. Not sure what they were looking for exactly. I answered the questions but I guess not good enough and I know I have great experience.
Domande di colloquio [1]
Domanda 1
Tell me about a time you helped a customer who was angry.
Ho presentato la mia candidatura tramite l'università. Ho sostenuto un colloquio presso Enterprise Mobility
Colloquio
Straightforward at one of their offices. A good chat around job role and my CV. Spoke about my customer service skills and the culture of the company. Area manager and manager of branch interviewed me.
Domande di colloquio [1]
Domanda 1
Experience in customer service previously. Some scenario based questions.