Ho sostenuto un colloquio presso Ernest Jones (Glasgow, Scozia)
Colloquio
Online application included some scenario based questions
There was 2 video interview questions if you passed followed by an in person interview which included "tell me about a time where ..." questions and a role play
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Ernest Jones nel mese di feb 2026
Colloquio
Quite informal and conversational. After completing an online application and video assessment (answering 2 questions- Why do you want to work for Ernest Jones? What does great customer service look like to you personally?) I was invited to interview. It consisted of an interview and a roleplay. The interview consisted of building relationship questions, behavioural questions, situational, think classic retail. For the roleplay, the store manager informed me they no longer provide information cards, and instead I roleplayed covering a colleague’s appointment and I needed to collect information on the customer (e.g., what they need, if they’ll be a long-term customer, can we fulfill their needs?). The second half of the roleplay was discussing the interaction with my store manager- I did not have to sell anything.
Domande di colloquio [6]
Domanda 1
How would you make trusted and supportive relationships with your colleagues?
Ho sostenuto un colloquio presso Ernest Jones (Newcastle upon Tyne, Inghilterra)
Colloquio
includes personal questions (time you worked in a team) and a role play where you sell some jewellery to a 'difficult customer' to measure your resilience and professionalism more than product knowledge