You first have a telephone interview with their recruitment team who’ll ask some basic questions. The recruitment team are extremely friendly & professional. If successful, you’re asked to attend a face to face interview with the branch manager. I ended up having 3 interviews with 3 different branch managers across the Bristol area. Each on asking the same questions. I was eventually told that I was too good to work there and the first manager who interviewed me was scared I would take her job! This was by far the worse interview process I have experienced.