I was actually part of the first "Assessment Day" that was conducted in the LA office after a successful 15-20 minute Skype interview with an HR Representative a few days before. Even though it was the first time something like this was put together, I was impressed at how organized and thorough the presentation was. The staff was very friendly and helpful and had a very family-oriented atmosphere. After playing an initial ice breaker, we had a Q&A with Customer Service Supervisors and Senior Advisors, followed by a written test in which we were placed in the shoes of a Customer Service Advisor, answering questions that real customers have asked. After this, we participated in a group exercise, then received a tour of the office and relevant departments. After our tour, we were able to meet with a members of management for our sit down interviews. Because Assessment Day was conducted so thoroughly, we left confident that we knew exactly what this job entailed and what was expected of us as a Customer Service Advisors. I was very satisfied with the information that was provided and the warm atmosphere that was given.